WORKSHOP:

Designing Service Experiences

+ With Dilek Yördem Ceylan                                                   + Language Turkish

Understanding users’ behaviors and needs is an important point for designing unique experiences. But how can we understand and what should we do to see the big picture? This workshop helps you to experience the service design thinking and its methodologies. Let’s make a change the way we look to our users, products and services.

Content

  • What is Service Design?
  • Difference between Service Design and Experience Design
  • Introduction to the Methodology of Service Design
  • Identify Your Users and Their Top Tasks
  • User Attitude and Behavior
  • Journey Mapping and Service Blueprint
  • Service Design Workshop

About the organizer

UXservices is a specialized user research and user experience design consulting firm, based in Istanbul, Turkey. UXservices has a global reach to latest UX and usability know-how thanks to its active role in international organizations like UXPA, UX Fellows and IAI. UXservices has credentials and experience in a wide variety of interface platforms at different industries including telco, banking, finance, retail and more.

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Contact us

Eski Büyükdere Street.
Maslak Business Center, Block: A No: 37
Sarıyer / Istanbul – Turkey

Email: conference@uxistanbul.org
Phone: +90 212 276 06 43

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