4th International

UXISTANBUL
CONFERENCE

“SERVICE DESIGN”

February 20th 2018, Tuesday
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4th International

UXISTANBUL
CONFERENCE

“SERVICE DESIGN”

February 20th 2018, Tuesday
https://uxistanbul.org/wp-content/themes/salient/css/fonts/svg/arrows_circle_down.svg

Hello! We are UXistanbul.

“The first International User Experience and Usability Conference of Turkey and Region.”

We are a one-day user experience and usability event, and we annually “fascinate” our guests. By being the first UX conference of Turkey, we gather UX and Usability professionals from World’s leading companies in Istanbul, to share their experiences.

And, we are powered by:

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1 Day
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Keynotes
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Speakers
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Workshops
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Simultaneous Translation
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Sponsor Gifts
Conference Theme of 4th UXistanbul

SERVICE DESIGN

Service Design is a global trending topic that we want to talk about more often. Besides the customer satisfaction, it is also crucial to work on the experience of the people that take parts in the service ecosystem.

This year, throughout the conference we will discuss Service Design and Service Design Thinking, from various points of view.

  • Approaches
  • Best practices
  • Methodologies
  • New technologies (AR / VR)
  • Relations with CX and UX
  • and more.

Keynote Speakers

Alex Nisbett

Alex Nisbett

Strategic Design Director

Keynote: Service Design at the Olympics

Katya Kostyukova

Katya Kostyukova

VR Product Designer

Keynote: Designing Facebook Spaces

Pedro Marques

Pedro Marques

Product Designer

Keynote: Predictive Design, how to be one step ahead of your customers

Peter Fossick

Peter Fossick

Service Design Programme Director

Keynote: Digital Transformation Using Service Design

Oli Shaw

Oli Shaw

Head Design Driven Organizations

Keynote: No One Cares About Service Design!

Speakers

Aslı Kimya

Aslı Kimya

Product Designer

Title: How Coding Knowledge Helps Me as a Designer

Hüseyin Kıran

Hüseyin Kıran

Product Management and CX/UX Design Senior Manager

Title: Hopi Case: From touchpoints to journeys: How to design a holistic customer experience on mobile

İlke Savran

İlke Savran

Senior Interaction Designer

Title: Terms of Experience: UX, CX, SD

Jessica Kolarz

Jessica Kolarz

UX Designer & Researcher

Title: Speak my language: UX writing for Designers.

Nikita Efimov

Nikita Efimov

Senior Product Manager

Title: Feature Canvas: How to Start Working on a New Feature.

Assoc.Prof. Oğuzhan Erdinç

Assoc.Prof. Oğuzhan Erdinç

UX Instructor & Researcher

Title: Plan-Evaluate-Deliver (PED): A new framework for heuristic UX evaluation

Asst.Prof. Orçun Kepez

Asst.Prof. Orçun Kepez

Assistant Professor of Interior Architecture and Environmental Design

Title: Service Design and Space: Observation for Designing a Better Experience

Tolga Mırmırık

Tolga Mırmırık

Founder

Title: Best UX Comes From StartUps! Really?

Workshops

Aras Bilgen

Aras Bilgen

Head of Design

Workshop: You can’t talk to me like that: How to Become a Better Interviewer

Barış Mert Gezer

Barış Mert Gezer

Product Manager

Workshop: How to provide the best user experience: study your online audience with Yandex.Metrica

Nikita Efimov & Yuri Vedenin

Nikita Efimov & Yuri Vedenin

Senior Product Manager & Founder

Workshop: Empathy and Impact Mapping: Empathize and make impacts!

Nilay Ocak

Nilay Ocak

UX & Content Manager

Workshop: Affinity Mapping – How to Cluster and Bundle Ideas and Facts

İmge Akbulut & Özge Sevindir

İmge Akbulut & Özge Sevindir

UX Designer & Senior UX Designer

Workshop: A Technique for View a Service End-to-End & Surface-to-Core: Service Blueprinting

Sponsor Gifts

Free proto.io account for all participants

3x SketchApp licenses

Program

08:00 – 09:00
Registration
09:00 – 09:30
Main Hall
Besim Kosova, UXservices

Opening Speech

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09:30 – 10:10
Main Hall
Peter Fossick, IBM

Keynote: Digital Transformation Using Service Design

Learn More
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10:10 – 10:30
Coffee Break
10:30 – 11:10
Main Hall
Oli Shaw, Idean UK

Keynote: No One Cares About Service Design!

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11:20 – 11:40
Talk Sessions
Assoc.Prof. Oğuzhan Erdinç
-Main Hall-
(In Turkish)

Title: Plan-Evaluate-Deliver (PED): A new framework for heuristic UX evaluation

Learn More
Jessica Kolarz
-Room 1-
(In English)

Speak my language: UX writing for Designers
Learn More

Hüseyin Kıran
Room 2
(In Turkish)

Hopi Case: From touchpoints to journeys: How to design a holistic customer experience on mobile

Learn More
İlke Savran
Room 3
(In Turkish)

Title: Terms of Experience: UX, CX, SD

Learn More
11:45 – 12:05
Talk Sessions
Asst. Prof. Orçun Kepez
-Main Hall-
(In Turkish)

Service Design and Space: Observation for Designing a Better Experience

Nikita Efimov
Room 1
(In English)

Feature Canvas: How to Start Working on a New Feature

Learn More
Tolga Mırmırık
Room 2
(In Turkish)

Best UX Comes From StartUps! Really?

Aslı Kimya
Room 3
(In Turkish)

How Coding Knowledge Helps Me as a Designer

Learn More
12:05 – 13:20
Lunch:
Ocean Restaurant
View Point Restaurant
13:20 – 14:20
Workshops
Aras Bilgen
-Room 1-
(In Turkish)

You can’t talk to me like that: How to Become a Better Interviewer

Learn More
İmge Akbulut & Özge Sevindir
-Room 2-
(In Turkish)

A Technique for View a Service End-to-End & Surface-to-Core: Service Blueprinting

Learn More
Nikita Efimov & Yuri Vedenin
-Room 3-
(In English)

Empathy and Impact Mapping: Empathize and make impacts!

Learn More
Nilay Ocak
-Room 4-
(In Turkish)

Affinity Mapping – How to Cluster and Bundle Ideas and Facts

Learn More
Barış Mert Gezer
-Room 5-
(In Turkish)

How to provide the best user experience: study your online audience with Yandex.Metrica

Learn More
14:20 – 14:50
Coffee Break
14:50 – 15:30
Main Hall
Pedro Marques, Booking.com

Keynote: Predictive Design, how to be one step ahead of your customers

Learn More
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15:30 – 16:10
Main Hall
Alex Nisbett, Designit

Keynote: Service Design at the Olympics

Learn More
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16:10 – 16:30
Coffee Break
16:30 – 17:10
Main Hall
Katya Kostyukova, Facebook

Keynote: Designing Facebook Spaces

Learn More
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Tickets

Super Early Bird Fee

700

+ VAT

SOLD OUT

Early Bird Fee

850

+ VAT

SOLD OUT

Regular Fee"Tickets Available"

1000

+ VATTickets Available
Register Now

Venue

The Point Hotel Barbaros

Attendees Enjoyed The Stunning View Of The Bosphorus From Hotel


MORE ABOUT VENUE

Sponsors

Event Partner

Exhibitor

Supporters

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Hotjar Logo
Memorial Hospital Logo

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SPONSORSHIP DOCUMENT

Previously on UXistanbul

I had an amazing time today @ux_istanbul
Many insightful talks & a great opportunity to connect with the local #UX community at #UXistanbul

@diegodalia

Nice conference. Nice city. Nice people. Excellent organisation. Strange Belgian. #uxistanbul

@AGConsult

Pleased to have been at #UXistanbul today. Thx @ysercansaatci 4 sharing & @UXservices 4 the event #Business_Analytics

@murozel_zel

"Really enjoyed time at UXistanbul. Meeting so many great UX people. Thank you UXservices"

@CoryLebson

"Thank you UXistanbul for great Workshops. You're done great job Was great to be part of the event!"

@WiesiekKotecki

"Thank you UXservices for a great conference. UXistanbul and a lovely stay in this beautiful city!"

@stijnn

"Really enjoyed time at UXistanbul.
Meeting so many great UX people.
Thank you UXservices"

@CoryLebson

"Thank you UXistanbul for great Workshops
You're done great job
Was great to be part of the event!"

@WiesiekKotecki

"Thank you UXservices
for a great conference.
UXistanbul and
a lovely stay in this
beautiful city!"

@stijnn

About the organizer

UXservices is a specialized user research and user experience design consulting firm, based in Istanbul, Turkey. UXservices has a global reach to latest UX and usability know-how thanks to its active role in international organizations like UXPA, UX Fellows and IAI. UXservices has credentials and experience in a wide variety of interface platforms at different industries including telco, banking, finance, retail and more.

VISIT WEBSITE

Contact us

Eski Büyükdere Street.
Maslak Business Center, Block: A Floor: 8
Sarıyer / Istanbul – Turkey

Email: conference@uxistanbul.org
Phone: +90 212 276 06 43

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