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Welcome Onboard

+ Language: Turkish

It’s all about tailoring your trip, easing your anxiety and keep you posted.
The journey has started. Turkish Airlines will change all digital channels and user experiences very soon.
Get ready.

Key Takeaways
– A brief story of TK and airlines’ IT trends.
– Our understanding of UX and a set of key accomplishments for enhancing UX on digital side so far.
– Why should you invest on UX : a dramatic increase in revenue by a simple change.

Who is Ertuğrul Yalçın

Ertugrul is currently the manager of Digital Sales Solutions in Turkish Airlines.
He has 17 years of IT experience in different roles such as Business Analyst , Revenue Accounting Solutions Manager and finally Digital Sales Solutions Manager; all in Turkish Airlines.
He is responsible from the development and maintenance of Turkish Airlines’ and Anadolu Jet’s mobile applications and web sites. He is an amateur photographer with some awards, and addicted to beautiful typography.

About the organizer

UXservices is a specialized user research and user experience design consulting firm, based in Istanbul, Turkey. UXservices has a global reach to latest UX and usability know-how thanks to its active role in international organizations like UXPA, UX Fellows and IAI. UXservices has credentials and experience in a wide variety of interface platforms at different industries including telco, banking, finance, retail and more.


Contact us

Eski Büyükdere Street.
Maslak Business Center, Block: A Floor: 8
Sarıyer / Istanbul – Turkey

Phone: +90 212 276 06 43