İmge Akbulut

UX Designer @UXservices

Özge Sevindir

Senior UX Designer @UXservices

WORKSHOP:

A Technique for View a Service End-to-End & Surface-to-Core: Service Blueprinting

+ With İmge Akbulut & Özge Sevindir                                          + Language Turkish

A Service Blueprint is an tool that gives you big picture view of your service experience by focusing on key customer scenarios as a lens through which to view how your organization delivers the service. Blueprinting shows you both what is happening that is visible to the customer (frontstage), as well as all the things going on behind the scenes that are invisible to the customer (backstage).

A Service Blueprint gets you an end-to-end, holistic view of your service and how it’s delivered. It is a tool for gaining team alignment and getting stakeholders on the same page in their understanding of the service, something that is often hard to do when crossing organizational silos. Blueprinting also identifies critical moments—where things break down in your service—as well as opportunities where you could fix things and improve your service going forward.

Who is İmge Akbulut

İmge Akbulut is one of the UX Designers from UXservices. She has worked in the field of UX Consultancy, User Research, User Experience Design and Usability for 2 years, consulting organizations from finance to consumer electronics industries.

Her academic background is Interactive Media In Communication Design Programme, Faculty of Art & Design – Yıldız Technical University. Human-machine interaction and understanding human behaviors are the topics that she interested.

Who is Özge Sevindir

Özge Sevindir is one of the Sr. UX Designers from UXservices. She has worked in the field of UX Consultancy, User Research, User Experience Design and Usability for 4 years, consulting organizations from finance to consumer electronics industries.

Her academic background is Interactive Media In Communication Design Programme, Faculty of Art & Design – Yıldız Technical University. Human-machine interaction and understanding human behaviors are the topics that she interested.

About the organizer

UXservices is a specialized user research and user experience design consulting firm, based in Istanbul, Turkey. UXservices has a global reach to latest UX and usability know-how thanks to its active role in international organizations like UXPA, UX Fellows and IAI. UXservices has credentials and experience in a wide variety of interface platforms at different industries including telco, banking, finance, retail and more.

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Contact us

Eski Büyükdere Street.
Maslak Business Center, Block: A Floor: 8
Sarıyer / Istanbul – Turkey

Email: conference@uxistanbul.org
Phone: +90 212 276 06 43

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