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4th International



February 20th 2018, Tuesday
4th International



February 20th 2018, Tuesday
Conference Theme of 4th UXistanbul


Service Design is a global trending topic that we want to talk about more often. Besides the customer satisfaction, it is also crucial to work on the experience of the people that take parts in the service ecosystem.

This year, throughout the conference we will discuss Service Design and Service Design Thinking, from various points of view.

  • Approaches
  • Best practices
  • Methodologies
  • New technologies (AR / VR)
  • Relations with CX and UX
  • and more.

300+ Attendees

11 Countries

5 Keynotes

8 Speakers

5 Workshops

Keynote Speakers

Alex Nisbett

Strategic Design Director

Keynote: Service Design at the Olympics

Katya Kostyukova

VR Product Designer

Keynote: Designing Facebook Spaces

Pedro Marques

Product Designer

Keynote: Predictive Design, how to be one step ahead of your customers

Peter Fossick

Service Design Programme Director

Keynote: Digital Transformation Using Service Design

Oli Shaw

Head Design Driven Organizations

Keynote: No One Cares About Service Design!


Aslı Kimya

Product Designer

Title: How Coding Knowledge Helps Me as a Designer

Besim Kosova

UX Design Manager

Opening Speech

Hüseyin Kıran

Product Management and CX/UX Design Senior Manager

Title: Hopi Case: From touchpoints to journeys: How to design a holistic customer experience on mobile

İlke Savran

Senior Interaction Designer

Title: Terms of Experience: UX, CX, SD

Jessica Kolarz

UX Designer & Researcher

Title: Speak my language: UX writing for Designers.

Nikita Efimov

Senior Product Manager

Title: Feature Canvas: How to Start Working on a New Feature.

Assoc.Prof. Oğuzhan Erdinç

UX Instructor & Researcher

Title: Plan-Evaluate-Deliver (PED): A new framework for heuristic UX evaluation

Asst.Prof. Orçun Kepez

Assistant Professor of Interior Architecture and Environmental Design

Title: Service Design and Space: Observation for Designing a Better Experience

Tolga Mırmırık


Title: Best UX Comes From StartUps! Really?


Aras Bilgen

Head of Design

Workshop: You can’t talk to me like that: How to Become a Better Interviewer

Barış Mert Gezer

Product Manager

Workshop: How to provide the best user experience: study your online audience with Yandex.Metrica

Nikita Efimov & Yuri Vedenin

Senior Product Manager & Founder

Workshop: Empathy and Impact Mapping: Empathize and make impacts!

Nilay Ocak

UX & Content Manager

Workshop: Affinity Mapping – How to Cluster and Bundle Ideas and Facts

İmge Akbulut & Özge Sevindir

UX Designer & Senior UX Designer

Workshop: A Technique for View a Service End-to-End & Surface-to-Core: Service Blueprinting

Sponsor Gifts

Free account for all participants

3x SketchApp licenses


The Point Hotel Barbaros

Attendees Enjoyed The Stunning View Of The Bosphorus From Hotel



Event Partner



Axure Logo
Hotjar Logo
Memorial Hospital Logo

Turkey User Experience (UX)
Report 2017-18

Presenting the first report on user experience and usability in Turkey, providing valuable insights and statistics about the industry.

Prepared by UXservices with contribution from hundreds of industry professionals.


About the organizer

UXservices is a specialized user research and user experience design consulting firm, based in Istanbul, Turkey. UXservices has a global reach to latest UX and usability know-how thanks to its active role in international organizations like UXPA, UX Fellows and IAI. UXservices has credentials and experience in a wide variety of interface platforms at different industries including telco, banking, finance, retail and more.


Contact us

Eski Büyükdere Street.
Maslak Business Center, Block: A Floor: 8
Sarıyer / Istanbul – Turkey

Phone: +90 212 276 06 43